A2Billing Features list
All of the A2Billing Switch and Billing Systems have the following features, and there may be more as A2billing can be blended with other applications to create innovative and profitable telecoms services.
Customer Management
- Add Customers
- Generate numbers of customer and calling cards
- Prepaid and post-paid customers
- Flexible Auto Account debit
- Auto Refill
- Credit Limit notifications by email
- Bulk updates to customers
- Multiple expiry options for cards
- Percentage discounts on a per customer basis
- Customer history and CRM
- Customer Grouping
- Import from legacy calling card platforms
- Customer Trouble Tickets and support management
- Multi Currency support
- Mass Mail delivery with customer grouping
- Customisable mail templates for customer actions and events
- Call recording
VoIP CPE Options
- IAX2 and SIP Protocol supported
- SIP over TCP for Microsoft OCS supported on request
- Flexible VoIP Authentication methods:-
- Username and password
- IP Authentication
- 5+ digit prefix authentication
- Caller ID Manipulation
- Multiple Codecs
- Multiple VoIP CPE per customer account
Call-through, Calling Card and Call-back services
- PIN Authentication
- Caller ID authentication
- Auto Provisioning
- Attach Caller ID to Card automatically
- Flexible IVR
- Balance IVR
- Rate to Destination
- Time available to call to destination
- Custom Prompts
- Multi-language Support
- Caller ID Delivery
- Call-back A and B leg Billing
- Web, DID and ANI based call-back
- Follow on calls
- Caller ID manipulation via IVR
- Speed Dials
- Last number dialled
Traffic Reporting
- Detailed CDR
- Margin and Mark-up per call
- Export to XML or CSV format
- Detailed reporting:-
- Calls by User & by Destination
- Statistics by Trunk
- ASR (Average Seize Ratio)
- ALOC (Average Length of Call)
- CIC (Consecutive Incomplete Calls
- Total Calls
- Reports based on DNID
- Profit and Loss reports
- Daily traffic reporting with Graphing
- Monthly Traffic comparison
- Detailed Dashboard giving at a glance statistic:-
- Customer Info
- Refill Information on time periods
- Payment info by Month
- Daily Call information
Rating Engine
- Selection of Rates based on Least Cost Routing or Least Cost Dialling
- Automatic selection of route across multiple carriers
- Carrier rates for Carrier reconciliation and accounting
- Sell Rates with multiple options, including stepped billing
- Bulk import of Rates
- Rate simulator
- Easy updating of existing rates via the merge facility
- Detailed searching, and bulk updates of rates
- LCR Export facility
- Rate Simulator
- Selection of Rate-card based on:-
- DNID
- Caller ID
Supported Trunks
- VoIP Trunks:-
- SIP
- IAX
- H323 (on application)
- Line Cards
- Analogue
- PRI
- BRI
- GSM
- Failover Trunk
- Capacity Limits, with Failover
- Provider Grouping for carrier reconciliation
DID Delivery
- Billing options for DID based on subscription and/or dial out rate
- Free calls between customers
- On-Net calling with optional charging
- DID ingress charges, including minimum charge, connection fee, block billing, per minute
- Support for Revenue Share Numbers, customer’s account credited when DID called
- Deliver calls to customers via VoIP or via trunks
- DHCP endpoints supported
- Failover destinations
- Detailed Statistics
- DID Import Facility
- DIDX API
Billing, Invoicing & Payments
- Voucher based top-up system
- Customer Balance, with Debt control
- Detailed refill, payment, and transaction logs for customers and agents
- Multiple online payment methods, including PlugnPay, Paypal and Moneybookers
- Control and management of manual payments
- Invoices automatically generated monthly
- Manual preparation of invoices for ad-hoc payments
- Package offers, offering free minutes and calls to certain destinations
- Subscription packages
Agent Functionality
- Commission agents supported
- Assign different products to different agents
- Affiliate web based marketing, for online sign-up
- Agents have optional management and control over customers
- View, add create and delete
- Billing
- Call Reports
- Support Tickets
- Bulk Create
- Sign-up
- Customisable sign up screen
- Credit customer account
- Purchase Credit from Admin for top-ups
Customer Interface
- Password Management
- Aide Memoire for SIP or IAX authentication
- Call History
- Payment History
- Voucher Input
- Invoice, and invoice payment via online payment provider
- Top-up online
- Purchase and manage DID
- Speed Dials
- Rate Card display and export
- Rate simulator
- Web based call-back
- Caller ID authentication
- Generate trouble Ticket
- Email Notifications for low balance
- Edit personal Information
- View and download recorded conversations
On-line Sign-up
- Customisable sign up screen
- Sign-up for Subscriptions
- Restricted customer status for revenue protection
A2Billing Features list
Customer Management
Add Customers
Generate numbers of customer and calling cards.
Prepaid and post-paid customers
Flexible Auto Account debit
Auto Refill
Credit Limit notifications by email
Bulk updates to customers
Multiple expiry options for cards.
Percentage discounts on a per customer basis
Customer history and CRM
Customer Grouping
Import from legacy calling card platforms
Customer Trouble Tickets and support management
Multi Currency support
Mass Mail delivery with customer grouping
Customisable mail templates for customer actions and events.
Call recording
VoIP CPE Options
IAX2 and SIP Protocol supported
SIP over TCP for Microsoft OCS supported on request.
Flexible VoIP Authentication methods:-
o Username and password
o IP Authentication
o 5+ digit prefix authentication
Caller ID Manipulation
Multiple Codecs
Multiple VoIP CPE per customer account
Call-through, Calling Card and Call-back services
PIN Authentication
Caller ID authentication
Auto Provisioning
Attach Caller ID to Card automatically
Flexible IVR,
o Balance IVR
o Rate to Destination,
o Time available to call to destination
o Custom Prompts
Multi-language Support
Caller ID Delivery
Call-back A and B leg Billing
Web, DID and ANI based call-back
Follow on calls
Caller ID manipulation via IVR
Speed Dials
Last number dialled
Traffic Reporting
Detailed CDR
Margin and Mark-up per call
Export to XML or CSV format
Detailed reporting:-
o Calls by User & by Destination
o Statistics by Trunk
ASR
ALOC
CIC
Total Calls
o Reports based on DNID
o Profit and Loss reports
o Daily traffic reporting with Graphing
o Monthly Traffic comparison
Detailed Dashboard giving at a glance statistics
o Customer Info
o Refill Information on time periods
o Payment info by Month
o Daily Call information
Rating Engine
Selection of Rates based on Least Cost Routing or Least Cost Dialling
Automatic selection of route across multiple carriers.
Carrier rates for Carrier reconciliation and accounting.
Sell Rates with multiple options, including stepped billing
Bulk import of Rates
Rate simulator
Easy updating of existing rates via the merge facility
Detailed searching, and bulk updates of rates
LCR Export facility.
Rate Simulator
Selection of Rate-card based on:-
o DNID
o Caller ID
Supported Trunks
VoIP Trunks:-
o SIP
o IAX
o H323 (on application)
Line Cards
o Analogue
o PRI
o BRI
o GSM
Failover Trunk
Capacity Limits, with Failover
Provider Grouping for carrier reconciliation
DID Delivery
Billing options for DID based on subscription and/or dial out rate
Free calls between customers.
Calls between customers routed directly
Deliver calls to customers via VoIP or via trunks.
DHCP endpoints supported
Failover destinations.
Detailed Statistics
DID Import Facility
DIDX API
Billing, Invoicing & Payments
Voucher based top-up system
Customer Balance, with Debt control
Detailed refill, payment, and transaction logs for customers and agents
Multiple online payment methods, including PlugnPay, Paypal and Moneybookers
Control and management of manual payments
Invoices automatically generated monthly
Manual preparation of invoices for ad-hoc payments
Package offers, offering free minutes and calls to certain destinations
Subscription packages
Agent Functionality
Commission agents supported
Assign different products to different agents
Affiliate web based marketing, for online signup
Agents have optional management and control over customers
o View, add create and delete
o Billing
o Call Reports
o Support Tickets
o Bulk Create
o Signup
o Customisable sign up screen.
Credit customer account
Purchase Credit from Admin for top-ups
Customer Interface
Password Management
Aide Memoire for SIP or IAX authentication
Call History
Payment History
Voucher Input
Invoice, and invoice payment via online payment provider
Top-up online
Purchase and manage DID
Speed Dials
Rate Card display and export
Rate simulator
Web based call-back
Caller ID authentication
Generate trouble Ticket
Email Notifications for low balance
Edit personal Information
View and download recorded conversations
Online Sign-up
Customer Management
Add Customers
Generate numbers of customer and calling cards.
Prepaid and post-paid customers
Flexible Auto Account debit
Auto Refill
Credit Limit notifications by email
Bulk updates to customers
Multiple expiry options for cards.
Percentage discounts on a per customer basis
Customer history and CRM
Customer Grouping
Import from legacy calling card platforms
Customer Trouble Tickets and support management
Multi Currency support
Mass Mail delivery with customer grouping
Customisable mail templates for customer actions and events.
Call recording
VoIP CPE Options
IAX2 and SIP Protocol supported
SIP over TCP for Microsoft OCS supported on request.
Flexible VoIP Authentication methods:-
o Username and password
o IP Authentication
o 5+ digit prefix authentication
Caller ID Manipulation
Multiple Codecs
Multiple VoIP CPE per customer account
Call-through, Calling Card and Call-back services
PIN Authentication
Caller ID authentication
Auto Provisioning
Attach Caller ID to Card automatically
Flexible IVR,
o Balance IVR
o Rate to Destination,
o Time available to call to destination
o Custom Prompts
Multi-language Support
Caller ID Delivery
Call-back A and B leg Billing
Web, DID and ANI based call-back
Follow on calls
Caller ID manipulation via IVR
Speed Dials
Last number dialled
Traffic Reporting
Detailed CDR
Margin and Mark-up per call
Export to XML or CSV format
Detailed reporting:-
o Calls by User & by Destination
o Statistics by Trunk
ASR
ALOC
CIC
Total Calls
o Reports based on DNID
o Profit and Loss reports
o Daily traffic reporting with Graphing
o Monthly Traffic comparison
Detailed Dashboard giving at a glance statistics
o Customer Info
o Refill Information on time periods
o Payment info by Month
o Daily Call information
Rating Engine
Selection of Rates based on Least Cost Routing or Least Cost Dialling
Automatic selection of route across multiple carriers.
Carrier rates for Carrier reconciliation and accounting.
Sell Rates with multiple options, including stepped billing
Bulk import of Rates
Rate simulator
Easy updating of existing rates via the merge facility
Detailed searching, and bulk updates of rates
LCR Export facility.
Rate Simulator
Selection of Rate-card based on:-
o DNID
o Caller ID
Supported Trunks
VoIP Trunks:-
o SIP
o IAX
o H323 (on application)
Line Cards
o Analogue
o PRI
o BRI
o GSM
Failover Trunk
Capacity Limits, with Failover
Provider Grouping for carrier reconciliation
DID Delivery
Billing options for DID based on subscription and/or dial out rate
Free calls between customers.
Calls between customers routed directly
Deliver calls to customers via VoIP or via trunks.
DHCP endpoints supported
Failover destinations.
Detailed Statistics
DID Import Facility
DIDX API
Billing, Invoicing & Payments
Voucher based top-up system
Customer Balance, with Debt control
Detailed refill, payment, and transaction logs for customers and agents
Multiple online payment methods, including PlugnPay, Paypal and Moneybookers
Control and management of manual payments
Invoices automatically generated monthly
Manual preparation of invoices for ad-hoc payments
Package offers, offering free minutes and calls to certain destinations
Subscription packages
Agent Functionality
Commission agents supported
Assign different products to different agents
Affiliate web based marketing, for online signup
Agents have optional management and control over customers
o View, add create and delete
o Billing
o Call Reports
o Support Tickets
o Bulk Create
o Signup
o Customisable sign up screen.
Credit customer account
Purchase Credit from Admin for top-ups
Customer Interface
Password Management
Aide Memoire for SIP or IAX authentication
Call History
Payment History
Voucher Input
Invoice, and invoice payment via online payment provider
Top-up online
Purchase and manage DID
Speed Dials
Rate Card display and export
Rate simulator
Web based call-back
Caller ID authentication
Generate trouble Ticket
Email Notifications for low balance
Edit personal Information
View and download recorded conversations
Online Sign-up